We have seen lots of changes to employment law in the past few months, one of the most welcome for families is the introduction of Neonatal Care Leave and Pay.

As of the 6th April 2025, thousands of working families with babies in neonatal care will be entitled to additional support through the Neonatal Care (Leave and Pay) Act 2023.

For anyone who has had a baby in neonatal care – or knows someone who has – it’s a challenging, often overwhelming experience. The last thing any new parent wants to worry about it whether they can take time off work or how to make ends meet during this stressful time.

Thankfully, the UK government has stepped in to offer individuals with some much-needed support during these difficult times.

What is Neonatal Care Leave and Pay?

Neonatal Care Leave

Neonatal Care Leave gives parents the ability to take time off work when their baby is in neonatal care. Before the changes, many parents had no specific entitlement and had to rely on a combination of annual leave, sick leave, unpaid leave or other types of leave. Now, thanks to this introduction, parents are entitled to up to 12 weeks of leave, as a day one right, giving them a much-needed chance to be there for their baby.

This applies to parents of babies who spend at least seven consecutive days in neonatal care within 28 days from their birth. Statutory Neonatal Care Leave (SNCL) will be a day one right for employees, so regardless of their length of service, employees will be able to take this leave.

Neonatal Care Pay

Not only can parents now take time off, but eligible parents also have the option of getting Neonatal Care Pay during that time. Much like Statutory Maternity Pay (SMP) or Statutory Paternity Pay (SPP), this pay is calculated at the same rate. To qualify for statutory pay during this leave, employees must have been continuously employed for at least 26 weeks.

Metro HR Neonatal Care 2025 - Parental Leave - NICU

What does this mean for employers?

As an employer you may be thinking, “great, but how do I implement these changes?” Don’t worry – it’s all manageable with a few simple steps.

Metro HR Neonatal Care - Policies

1. Update your policies

The first step is to make sure your HR policies are up to date. If you don’t already have a Neonatal Care Leave Policy, it’s time to create one. You’ll need to outline things like:

  • Who is eligible
  • How to request the leave
  • How to claim Neonatal Care Pay
  • The process for taking leave

Metro HR can help with policy creation, so get in touch at [email protected]

2. Communicate with your employees

You don’t want your employees to be scrambling to figure out whether they are entitled to the leave when they are in a stressful situation, so clear communication is key. Send out a company-wide email or add information to your employee portal to make sure everyone knows about the new entitlement. It’s also a good idea to create a forum for employees to ask any questions they might have.

3. Prepare your managers

Line managers are often the first point of contact for employees seeking leave, so it’s important that they understand the new policy. A well-trained manager can make a huge difference in making employees feel supported and understood during what can be a really distressing time.

Metro HR Neonatal Care 2025 - Employee Communication
Metro HR Neonatal Care - Parental Leave

4. Be compassionate

Let’s not forget the human side of things. Employees taking neonatal care leave are likely going through one of the toughest periods of their lives. A bit of empathy can go a long way in making them feel valued and supported.

5. Review your leave and pay systems

Finally, make sure your payroll and HR systems are updated to reflect the new entitlement. This includes making sure employees are paid the correct amount of neonatal care pay and that the leave is accurately recorded.

Here at Metro HR, we can offer help with introducing policies, training and guidance for the Neonatal Care Leave and Pay introduction and all other HR support you may need.

Reach out to us at [email protected] to chat to a member of the team, or click below to book in a for a free consultation call. 

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